To access the feature, Hero customers can scan the QR code available at all Hero MotoCorp touchpoints, or by calling +918367796950 from their mobile device.
Hero MotoCorp has launched a comprehensive range of sales and after-sales services on the messaging app, Whatsapp. Hero MotoCorp customers will now be able to avail a host of services from an easy-to-interact menu-based chatbot that can be accessed 24×7 on the messaging platform. The company is offering informative, transactional, and location services through this new initiative, with the objective of providing its new-age, digital-savvy customers a seamless and easy-access engagement, Hero MotoCorp said in a statement.
Commenting on the new accessibility feature, Naveen Chauhan, Head – Sales & Aftersales, Hero MotoCorp, said, “Hero MotoCorp is committed to providing the best-in-class solutions to our customers. Initiating WhatsApp support is in line with our objective to provide contactless and easily accessible sales & service options. With this new digital initiative, we hope to strengthen our connection with the customers and at the same time ensure hassle-free, timely, and effective solutions at their fingertips.”
To access the feature, customers can scan the QR code available at all Hero MotoCorp customer touch-points or by calling +918367796950 from their mobile device. Once initiated, customers may start the conversation at any time of the day and avail of a range of services offered by the feature. Customers can make service booking and provide post-service feedback, and also check real-time status check of the vehicle under repair. Customers can also locate nearest workshop and showroom, as well as initiate job cards, and also inquire about a vehicle and make bookings.